£150 - £180 per hour
Bury St. Edmunds, Suffolk
Excel Analyst with SQL scripting skills required for a global software company. This role will sit in their contact centre operation in Suffolk where you will be tasked with building a new, stable resource planning and forecasting tool. Utilising existing models in Excel, the successful contractor will be working with the business to understand existing processes to develop accurate models to improve efficiency and customer satisfaction. The outcome for the business is to be able to use this for both short/medium and long term resource planning and forecasting.
Excel, SQL and strong analytical skills are what is needed, combined with previous call/contact centre experience knowledge.
Key technical skills and experience needed -Excellent MS Excel experience (including modelling) SQL Skills - ability to manipulate/query etc. Strong Analytical skills Knowledge of call centre environment and typical demand patterns Previous experience working on Resource Planning/forecasting management tools
Interviews will be taking place w/c 16th September with an immediate start offered for the successful candidate. Initially this is offered on a 3 month contract with possible extension. Hurren and Hope are the exclusive recruitment partner of choice for this organisation and we offer weekly payments, online timesheets and bad debt insurance. Thank you for your interest, please get in touch for more information.