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Technical Support Analyst

Job ID



£25000 - £35000 per annum + Flexible / Home Working


Job Type


Technical Support Analyst

Technical Support

We know the term Support isn't the most sexy of words within the world of IT, we could have ran with Account Manager, Superuser, User admin and a few others, that said if you are going to work in Support, why not do it supporting the worlds largest music & Movie producers? Besides your switched on and driven you're hungry for your next promotion and we like your thinking so let's look at support as an entry point in to sharing our success.

We are an established software house delivering solutions in the Music Streaming and Global movie industry, several new verticals within our company has us seeking the help of a plethora of skilled individuals with new roles being created across the company. We have become a victim of our own success with requests from clients, planned enhancements and a number of green field projects all calling for our attention. While we don't see the pace of work slowing anytime soon we are focused on ensuring this workload doesn't impact the quality of service to our clients or the work life balance of our team so we are looking for an ambassador for the company, someone comfortable rubbing shoulders with the leading organisations within the movie and music arena understanding their needs and troubleshooting specific issues, it's likely you will have an interest in Technology and / or Psychology, Behavioural Science. Natural progression for this role could lead in to Software Development, Business Analysis or Project Management, we operate on a culture that rewards merit and recognises the individual so the opportunity to make a career path in to Data Science or other areas of the company are all potential options for your growth.

We are now in the infancy of several key work programmes, which includes delivering a bespoke solution for one of the big six movie production firms. We are offering the opportunity to work closely with our existing team of Developers and wider Data science teams along with the end client themselves to design, Architect and build a ground breaking product that in early Beta rollouts has already proven it's self so potent we are now in conversations with a number of Movie producers looking to engage our services. The road map for everything that is possible with our innovative technology is unwritten but we have big plans and a healthy revenue stream to draw upon the entire teams ideas to help us move forward the user experiences of our end clients.

Culturally we are an eclectic mix of individuals all with a unique story, what we share is our love of technology, from the ground up we are techies. We love to solve problems over coffee and cake, there is always more than one way to a solution and we welcome all comers with an idea. Don't forget we are up against Silicon Valleys finest we need everyone's input to stay on top of our game. Sure we work hard and none of us like to leave a loose end, that said many of us have families and all have us love travel and have hobbies outside of work. That's why we believe in a highly autonomous working relationship that has room for homeworking and flexibility in working hours and work styles.

Why us? This is a true greenfield opportunity, not a small module or spruce up it's a ground-up build being delivered into the global market place. We are well funded by our end clients, with a diversity in our client portfolio that ensures we will be here in the coming years. Our offering is currently unique and we are hungry to secure a tipping point in the market place that will ensure we are the de facto name for our field. We are offering individuals the chance to help us write the story holding the pen not simply following an already written script. Yes, that brings challenges and it will take the right character and skills to enable you to enjoy the variety that the environment offers.

Personality and attitude go a long way and we embrace the individual, that said we would expect to see some relevant vocational or educational experience that will have given you some exposure to behavioural science/psychology or Software technologies This role is all about communication both in terms of written word, in person and over the phone combined with a tenacity for getting to the root cause of an issue, 'real world smarts' would be the label we would put to it, it's hard to put that across in an advert and it's also hard to get that in to a CV but between us I'm sure we can find some middle ground. There may be some need for travel to the US though this will be limited to where needed and you will be given plenty of notice.

Hurren and Hope are our exclusive partners for this recruitment campaign which spans several roles / Departments across the company. For more information and to organise a meeting with us please contact Mark Hurren.


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